Customer Satisfaction Programme

Recipients
If you have recently purchased or activated an Autodesk product, or if your Subscription is due for renewal, you may be invited by Autodesk to complete a short, online survey.  You will have the opportunity to opt out if you wish to be excluded from this.

Timing
Autodesk send the surveys out via email invitation on a quarterly basis – during the middle month of each Autodesk fiscal quarter.

N.B.  Please add autodesk_partners@ecem1.com to your ‘known senders’ list so you don’t miss this opportunity.

Results
The survey only takes a couple of minutes to complete and produces actionable customer feedback, via email alert notifications to Graitec when a low score has been provided.  We take all feedback seriously and may follow up with customers by phone to better understand comments and concerns.

Striving for Excellence
Graitec is an Autodesk Platinum Partner, and as such, maintaining this accreditation requires the highest standards of customer satisfaction, to which we are currently adhering to.

Survey scores under 9 out of 10 are accounted as average, and below the required Platinum standard.  So, we please ask that if you are happy with the level of service you receive from us, that you score us either 9 or 10.

Of course, if we have in fact fallen below the standards you expect, then please do let us know.  Please note – this is measuring your customer satisfaction with Graitec, not with Autodesk.

Rewards Program
In appreciation, all survey participants will be entered into a prize draw.  This will be drawn once a quarter based on the current quarter’s survey respondents.

Questions
If you have any questions regarding the Autodesk Customer Satisfaction program or would like to share feedback with us directly, please contact csat@graitec.co.uk